Reviews of this Property
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Aladdin is now Planet Hollywood.
This hotel is now the Planet Hollywood!
Detroit, Mi, USA - Monday, March 24, 2008 at 23:05:46 (CDT)
We Love the Aladdin
My husband and I have been to Vegas a number times since we married there in '96. We used to stay at different hotels, but our last 6 visits, we have returned to the Aladdin. The rooms are always lovely, the food amazing! and we have always found the service to be friendly and fast. Here's the REALLY GOOD NEWS... all these stays at the Aladdin turned into comps for free nights and meals! What a great reward the Aladdin gave us! To the gentleman who had the unfortunate experience with housekeeping, I have an opposite story to tell... both my husband and I always put our valuables in the in room safe. One day, in a hurry to "get out and have some fun", my husband forgot to lock the safe. Housekeeping came and went and the safe remained untouched -- all our valuables intact, even though it was VERY obviously open and filled!
Toronto, ON, Canada - Monday, March 19, 2007 at 16:55:28 (CDT)
I really don't have anything to complain about. But the hotel bugged me a bit, and I think its just the theme. I guess I don't like the whole genie thing.
Danville, CA, USA - Thursday, July 13, 2006 at 01:08:00 (CDT)
This hotel is very good(ie) breathtaking, I will definely visit again. Plus, all the staff were very pleasant to me and my wife.
Alexandre/Gamalielle Geffrard <geffrardalex2yahoo.com>
Randolph, NJ, USA - Thursday, June 29, 2006 at 18:19:13 (PDT)
Aladdin Casino Hotel: Theives Amongst Housekeeping Staff
I love the luxurious layout of the suites and the good food at the Zanzibar Cafe located on the casino level; My wife and I have stayed there several times over the last three years. Unfortunately there are thieves within their housekeeping staff. As a convenience measure I always pack away our clothing back into our luggage whether it be fresh or worn. We stayed there over the 2006 Easter weekend for 2 nights, therefore housekeeping had to freshen up our suite only once for an easy $5 tip. My wife had her $300US Victoria's Secret outfit removed from our luggage the day before our scheduled checkout. On the day we did check out, I turned the suite upside down to make sure that we left nothing behind, my wife did the same and just before we left the suite I checked every cabinet, drawer, behind the couch and tv stand, under the bed, sifted through the towels we used, the water closet, the clothing closet, shower, under the sink, sifted through the bedsheets and even under the bed; ther was nothing left behind. We left for Reno and arrived by evening and stayed at the Nugget. The following morning my wife decided to wear her Victoria's Secret outfit again so I reached into our luggage and realized that the outfit was not there. It had been 2 days since I packed that outfit into our luggaged and I assumed that it was still there. I called Aladdin housekepping and left a messsage but no reply, I then called Security who listened to my plight and tranferred me to Lost and Found to determine if it was found in the suite that we stayed in before filing a report. The CSR at Lost and Found who took my call informed me that my wife's oufit was indeed found in the suite after our checkout and will be shipped back to us at their expense; but he refused to tell me where in the suite the items of clothing were found and who turned them in. As a side note, we stayed at the Paris Hotel next door for 3 nights prior to checking in at the Aladdin and the housekeeping staff courteously left a note/flyer identifying the housekkeper who will be servicing my suite on a daily basis. Both my wife and I were baffled by the fact that housekeeping had found the clothing items in the suite when we made sure that we didn't leave anything behind by turning the suite upside down 3 times! Unsatisfied with the possibility of us being so stupid as to not finding these items in the suite with our diligent sweep of the suite, I called the hotel again to speak with security. I called the main tel#702-785-5555 and the csr who answered my call adamantly demanded that I identify myself which I did (I guess she caller ID) and the called was answered by a male csr who answered by simply saying " security". This csr refused to identify himself and proceeded to take my complaint as explained earlier. Then he said to call back letter to get the file# for the complaint. I persistenly demanded that the security csr identify himself but he refused to do so and assured me that the complaint will be filed. I then called housekeeping and the csr who answered also adamantly demanded that I identify myself before tranferring my call to housekeeping management's voicemail, Cheryl Pectec, where I left a message; (I left several more messages over the course of 2 days, none of which were returned; I found out later on the 3rd day that none of my messages were received by Cheryl... hmmm, obviously the messages were intercepted and deleted). Unsatisfied with the result, I called Security again 2 hours later and spoke to a Security csr who immediately identified himself prior to listening to my plight and informed me that there was no record of my complaint being logged. The securiy csr also informed me that all personel who answer customer calls are required to ID themselves before proceeding with the call. Regardless of the horrendous long distance bill I incurred on my cell phone bill while trying to rectify the situation, the Security csr informed me that since the items were turned into lost and found there was no cause for their Security department to pursue the matter further, no complaint will be logged and there will be no investigation. I do recall "Google"ing the Aladdin Casino Hotel 3 months prior to our trip to las vegas and came across a personal blog of a housekeeper working at the Aladdin in Las Vegas bragging about how she could steal clothing from clients staying the hotel and how no could ever catch her as long as she has conspirators within the housekeeping staff, reception staff and the lost and found; and if the complainant is as persistent as I was, she simply returns the items of clothing to her accomplices in lost and found and no one will be the wiser . The Aladdin is a beautiful hotel and their suites are luxurious but watch out for some of the crooked staff; utilize the in-suite safes, pack away everything and lock it up wiht a good padlock before journeying into the casino's or shopping malls; you may end up with less clothing than than you arrived with. Love the hotel, Hate housekeeping (should be called housetaking).
vanocuver, bc, canada - Friday, April 21, 2006 at 12:08:10 (PDT)
This was my second stay at Aladdin in the last 3 months. My first experience was very good, but this last one was great! I was upgraded to a suite for free. Don't know how or why it happened, I was just glad it did. I had room service every morning and it was fast and the food was very good. I love the spa, but this trip I didn't have a time for a treatment. The casino and the sportsbook need remodeling The casino is still a little too garish and the sportsbook is too small. The dealers and the pit bosses were resonably good, but still room for a lot of improvement. Check-in and check-out very smooth. Luggage brought to my room very quickly after check-in. Will have another trip in June and hope to reserve 4 rooms for family members. The hotel location is near best on the strip.
San Jose, CA, USA - Wednesday, March 09, 2005 at 13:52:08 (PST)
Ok the location for the hotel is a little better than most. Its walkable to other casinos on the strip where its more lively. Such casinos being Bellagio, Paris, Cesars Palace and so forth. I crashed here when my friend had a room at this hotel. It was a good room. Clean, had a nice bathroom with a chair and even a small couch. The casino staff on the other hand was unfriendly especially the dealers who cared less about what you were gambling as long as you stayed there and gambled more. It felt like you were obligated to gambling all your money at the sit in, and could not leave. Even after long sit I got a "thats it?" response as if it was her money she was gambling.
The shops at the Desert Passage were so so. A few brand name stores were seen but most were mom and pop type stores. The mall also had this "circle" type design which made it a pain in the butt to navigate or leave. The bathrooms were very far away and when you got there they were not clean. The water fountain was properly set to the ancient theme, it was not cold water and the water must have came from a few centuries back in time. Atleast when my friend checked in a guy offered him a lift in one of them bike carts to get to the check in, and even that was down the stairs.
San Francisco, CA, USA - Sunday, August 22, 2004 at 09:55:48 (PDT)
Hey, Linda, shut up and sing. I applaud Alladin's decision to jettison Linda Ronstadt. People like her live in an upside-down dream world, in which they can behave like both cranky toddlers and treasonous anti-Americans at the same time, yet still enjoy the heights of fame and fortune. Bravo for taking them all down a notch. If more organizations and individuals showed the same courage and fortitude as you do, these Hollywood people might begin to grow up, or at least, move out of the country. Now Linda, repeat after me "I...have...a...nice...voice...but...I...have...no...brain." Put it into a song if you like.
Craig Giuffre <firstname.lastname@example.org>
New York, NY, USA - Tuesday, July 27, 2004 at 21:56:52 (PDT)
Aladdin is great, and shouldn't be getting a bum rep for the Ronstadt thing.
It's amazing how this stupid thing has divided locals and tourists alike.
Yes, we have free speech in America, but I'm not going to pay someone else to vent their ideas on me when I have my own and paid them to perform!
Jerry Wilson <email@example.com>
San Diego, CA, USA - Monday, July 26, 2004 at 20:23:11 (PDT)
When we visited your hotel my husband played the slots all day and loved it. They paid him to play for hours. Thank you for giving the "boot" to Linda Ronstat. I am planning to see her this weekend and will walk out if she starts spouting her politics. I enjoy her voice and songs and am willing to pay for that. I don't think she has a right to force me to listen to her off- the-wall beliefs after I have paid to hear a musical performance.
Yes we have freedom of speech, but on your own time not on mine.
Linda Bare <miss firstname.lastname@example.org>
Sebastopol, CA, USA - Wednesday, July 21, 2004 at 22:07:46 (PDT)
I believe the Aladdin owes Linda Ronstadt a public apology. If anyone deserved to be banned from your casino, it was the patrons who reacted with angry destruction of property when they heard her express a view different from their own. The protection of free speech in America is a necessity. The Aladdin does not seem to provide a place on their website for letters like this, but unless I hear they have publicly apologized to Ms Ronstadt, I will be forced to boycott their facility and recommend that all my friends do so as well.
Donita Hohenstein <email@example.com>
Walnut Creek, CA, USA - Wednesday, July 21, 2004 at 09:01:31 (PDT)
Finding no place else to write this, I want to say that I have a group of
20 coming to your city in the early spring and am changing to your hotel
since you had the courage to stand up for what is right and not allow
Linda Ronstadt to continue because of her favourable comments about that
swine, thug man. I am so proud to know that someone in your field has the
backbone to do so. Thank you and I will never stay anywhere else.
Hendersonville, TN, USA - Wednesday, July 21, 2004 at 02:59:27 (PDT)
After your treatment of Linda Ronstadt, we will NEVER stay at the Aladdin Hotel. Are we living in a free country or not? Artists have a responsibilty to inspire and provoke. We should all be grateful that she is brave enough to speak out.
Jessie Retson <FuzzR@aol.com>
El Cajon, Ca, USA - Tuesday, July 20, 2004 at 17:57:34 (PDT)
I just recently came back from Aladdin. I had a great time. The rooms were great, huge bathrooms with a huge soaking tub. We had a great view of Bellagio's fountains and hotel. It was a great view! Room was well worth the extra money for the upgrade. This hotel had a huge mall attached to it that was really nice to walk through. The food was great too, every resturant we ate at here was well worth it as well. The only negative thing to say about this hotel is the slot machines, pretty tight didn't win nothing. All in all, I would stay here again!
Julie Dann <JewelsQQ@aol.com>
Medina, Ohio , USA - Thursday, July 15, 2004 at 09:30:50 (PDT)
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