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Reviews of this Property
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Review Page: 1 ... 2 ... 3 ... Next>>
 Theives Shoppin Center?
I parked my van in a well-lit area on the sixth level of the parking garage at about 8:30 in the evening. About three hours later I was awakened by the telephone and was advised that my vehicle "had been damaged" and security was waiting for me at the scene. I dressed and met four people by my van, two of them were uniformed security officers. There I found out that the damage was not due to an accident; but, was the work of a thief who broke out the window of the driver's side sliding door. Missing from the van was a small black carry-on style bag containing some clothing and a few personal papers. The bag was left on the floor between the driver's seat and the left center passenger seat where it could barely be seen. Security officers informed me they would let me park in a secure area and take my statement. I followed them to the basement of another parking garage and left my van there. We went to an office where I prepared a statement and was videotaped in the process. Then security told me the case would be turned over to "Risk Management" for processing. They also emphasized I should not contact them for three days as it would take that long to investigate the incident. Security then escorted me back to my room apologizing for the incident profusely along the way. That was the end of mister nice guy.
When it took all day to get the window replaced in the van and as I would not be able to contact Risk Management for three days, I requested comp days at the front desk. The clerk was very snippy and said she couldn't do anything and risk management would have to make that determination. I should contact them in three days.
Later while discussing the incident with a friend who worked at another casino I was advised to contact a Casino Host. The host was also very snippy and unconcerned about my predicament and refused to comp any days, saying I had not played enough to be eligible (I hadn't been able to play at all that day while getting a replacement window) and emphasized contacting risk management.
So I left the next morning.
Three days later, I contacted Ray in Risk Management. He pretty much said the theft was my own fault and refused to compensate me in any way for my loss. I asked about camera coverage of the garage and Ray said they did have it, but they wouldn't know who the thief was any more than I would. I concluded the cameras were not monitored, tapes would not be reviewed, and that security in the parking garage was non-existent. I commented that it appeared to be a window-shopping area for thieves.
So, my advice is: If you must go to the Flamingo and you have to park in their garage be aware of the risk (I wasn't) and don't leave anything in your vehicle. If you happen to be a victim of thievery here, you will not get any help from the staff and will only find their behavior as bordering on downright rude. Risk management is apparently a shield to fend off guests who will probably have to leave before the three days have past. Then, the Flamingo does not have to be bothered with dealing with a person face to face.
Will I stay here again? NO!
Milo Johonnett <milojo@iwon.com>
Canyon Lake, TX, USA - Tuesday, April 08, 2008 at 08:49:01 (CDT)
 FLAMINGO HOTEL STAFF ARE THIEFS AND NOBODY CARES !!!!
I BEEN STAYING AT FLAMINGO HOTEL FOR 5 YEAR EVERY CHRISTMAS AND NOTHING HAPPEND AND EVERY THING WAS PERFECT BUT THIS TIME OH ....
I LEFT MY ROOM AS THE ONLY PERSON STAYING AT THAT ROOM CHRISTMAS NIGHT AROUND 9 PM AFTER I WENT OUT APPARENTLY THE MAID HAD COME UP TO MAKE MY BED BUT WHEN I CAME HOME AROUND 2 AM MY MONEY 1000 $ A NECKLACE THAT I HAVE BOUGHT FOR MY GIRLFRIEND FOR CHRISMAS WAS MISSING , I CALLED THE SECURITY AND THEY CAME UP AND AFTER 3 DAYS OF INVISTIGATION , INVISTIGATOR OF FLAMINGO HOTEL IN LAS VEGAS JOHN STEEL TOLD ME THAT HE IS 100 % SURE THE MAID DIDN'T DO IT ? AND EVER SINCE THEY HAVE BEEN TELLING ME THAT ITS MY OWN FAULT , CAN U BELIEVE THEM....
DONT STAY THERE !!!
Babak Bakhshandeh <Bakhshandeh@tmail.com>
Van Nuys, CA, USA - Wednesday, January 02, 2008 at 19:48:13 (CST)
Regardless
My family and I have stayed at the Flamingo 2 different years and
love it there BUT last time (July '06) check-in at airport was
terrible!!! Did not get rooms we had asked for (had booked OCT '05)
would not put our daughters in room next to us (they were put WAY
down the hall and were harrassed by 4-5 drunkenR louts running the
halls yelling when they left their room on two occasions. They didn't
tell us till we got home as they knew we would have been upset.
We ask for pool view but no !!!!! we got strip. Seemed anything I ask
for, I got opposite. Rooms were badly in need of a mighty hard scrub
plus updating but we could live with it for 10 days except the ONE
time I ask for housekeeping, they never touched the bathrooom !!!!!
And believe me, I can make beds better than that. But all in all, we
plan to go back to Flamingo again this July as we do love pools &
grounds, location and price. What we can do without is that snippy,
bored, disinterested, totally rude young gal at airport check-in !!!!!!!
Regardless, I would still recommmend the Flamingo but do not expect
air & graces nor fancy-dancy. For the money, they are great (especially
IF you get what you BOOKED !!!)
Reba Marsh <rgmvegas@Yahoo.com>
PawPaw, Mi, USA - Tuesday, January 09, 2007 at 06:18:01 (CST)
Gambler and Travel
Stayed for 4 night in July mistake #1, room had a damp smell, room was small compared to every casino I've stayed in, and we stay in alot of Hotel/casinos ( 20 to 30 casino visits per year. 60 to 90 nights annualy ) Asked for an upgrade to a better room based on Players Card play level, staff was total rude about it. They said my play level was not high enough, Told them now about my wifes play level, we got the suite! ( my wife has only used her card once to my 1000 times ) . Mistake #2 the suite was no better than the room, no coffee maker, no ice bucket, no mini bar...... Ate at the buffet mistake #3, got sick from the over cook, under cooked, spoiled food, two days of holy hell!
Maid did not clean the suite because as the front desk person informed us the maids go home by 10:00am if you did call after they tried once oh well! Its Las Vegas who gets out of bed by 9:00am so the maid on go home at 10:00am, what a bunch of BS.
Over all the Casino grounds are the only thing worth saving, the build should come down!!!!! The staff in the Hotel should be replaced!!!!! Diamond services should be renamed turup services or Attitude with a frown!!!!!!
L Tripp <lrt9789@hotmail.com>
Sacromento, Ca, USA - Tuesday, August 01, 2006 at 18:30:39 (CDT)
 Not bad
Recently spent four nights here with my wife. Despite many visits to Vegas, had never stayed here, but we did this rather last minute, largely because we got the room for only $60 a night. So, really, at that price, how can you complain? Here's how...lol.... seriously, this is a nice property in a great location. The room was a typical hotel room, with a large wet area on the carpet near the window. Why was it wet? Beats me. We decided that it didn't matter, though neither of us noticed it getting much dryer during the five days. Ate at three of the restaurants and all had solid food. The buffet setting is rather nice, overlooking the animal sanctuary and a waterfall. The pool area is nice, though a bit crowded. There is a water slide, which I think makes this a kid-friendly hotel (I had to elbow more than a few out of the way to go down the slide, which we did quite a few times.) Complaints? Well, we booked "smoking king," were told we had a "smoking king" upon check in and then went to our room to find ourselves on a non-smoking floor. When my wife the smoker called to find out what the deal was, they got snippy with her. She was not happy, but we let it ride (and no, she didn't smoke in the room.) But overall, very nice. Also saw George Wallace, who was very good. In closing, a word to the wise. The nice people from Hilton will accost you near the elevators for their time share presentation. They will promise you the sun, the moon and the stars, and while they did deliver on all they said they would, they fell far short in one area: pressure. They made a big deal about how they didn't do a pressure filled sales pitch, etc., but when we decided not to buy, they got very snappy and crappy and handed us to an older gentleman, who was downright rude. They also spent three hours telling us how bad other time shares were. We ended up making a minor purchase at Westgate (with the Aladdin), largely because of the charming older gentleman who spent time with us. He was very classy and had nothing but nice things to say about other timeshares, including the Hilton, which he said fired him because he was too old. Go figure.
Tim Hall <Timo2hll@aol.com>
Valparaiso, IN, USA - Sunday, July 23, 2006 at 21:36:44 (CDT)
first timer
we were there week of 3-19-06 for 4 days never had any problems..liked the fact of safe in room..strip location was great..food was ok...might go back next year...overall we had a great time...loved jimmy buffets place
greg briese <zap54829@yahoo.com>
cumberland, wi, USA - Friday, April 07, 2006 at 10:48:49 (PDT)
We have stayed at the Flamingo for the past two years now and have had a great time on both occasions. For the money you pay, the location just cannot be beat. On our first trip in 2003 we had a room facing the pool area.
We enjoyed the hotel so much we were married at the Flamingo in 2004 and we brought with us 16 guests from Ireland. All but one couple stayed at the Flamingo with us and everyone thought the hotel was fabulous. This time around we were given a great room overlooking the strip. The rooms have terrific floor to ceiling windows and we had a great view of the Bellagio fountains. One of the questions asked on this web site is if the hotel is family friendly, in a word, NO. This is Las Vegas remember, none of the hotels should be family friendly. Leave the kids at home with Grandma and go and let your hair down.
The package for our wedding was very good and the staff at the wedding chapel could not have been more helpful & friendly. The Margaritaville bar next to the hotel is great fun. The pool is great. The steakhouse restaurant in the hotel is very good. I am not much of a gambler (I am just too unlucky at betting) so I can’t say how good or bad the casino is but my wife won a few hundred bucks playing the 5 cent slots, so she was happy.
We have just booked up again with the Flamingo for this year (our first wedding anniversary) and we are both very excited about it. As I said, for the price you pay I think it would be very difficult for find a hotel as good as this in such a great location
Keef G.
Dublin, Ireland - Saturday, September 03, 2005 at 11:40:54 (PDT)
We stayed at the hotel over the weekend with my family, the whole trip was unpleasent since we arrived to the hotel. When I attempted to check in apparently I never made a reservation (Itwas made a month and a half in advance) I walked through the casino with my kids and briefedly stopped, I was rudly asked to leave after I advised that I knew the rules and that I understood, even then I was nearly forced to keep moving. (this person could of been a lot helpful) We asked for accomodation for our family to be seated together in the buffet and I was screamed at by the waitress and sent half of our party back to get help from the people that were seating people. This was not a pleasent experience especially when you have your family with you.
pedro montoya <pedromontoya323@msn.com>
lancaster, ca, USA - Sunday, February 13, 2005 at 19:05:35 (PST)
Very enjoyable, great room with view of pool area, nice pool if a little crowded at times, casino well set out and staff friendly, check in quick and very helpful, bang in middle of strip so easy to get to all the other attractions, excellent value for money, will definitely be back.
Ian Jones <severnfire@hotmail.com>
Cardiff, UK - Monday, December 06, 2004 at 11:37:47 (PST)
This is from a trip in April 2003. Wife, 3 kids, 1 week.
*Check in was slow
*We didn't get what we were promised, even though we were there 1 hour before check-in. The 1 room was tiny and depressing blue.
*The Parkplace registration line was over a half hour long. All of the time!
*We lost over $900 between the 2 of us. We were comped a single meal at their crappy buffet. The rest of the family had to be purchased.
*We had to wait for 4 hours to get a rollaway for the single room. When they brought to us, they left it in the hallway, which made a thumping noise. We went to see what it was, and we saw the backs of 2 jerks and the bed.
*The valet and parking garage areas smelled like sewer.
*The valet lost my car for 3 hours.
*They accused me of drinking one of their 2 bottles of $5 water. Both were hidden in the closet - hmmm.
*When I complained at check-out, she game me an attitude. She knocked off my phone bill - 3 calls $15.
***The regular restaurant was actually pretty good. A waiter that reminded me of one of the 'fella's' was excellent. I left my Timex watch there, I picked it up the next day. I was impressed by that place.
****The overall feeling of the Flamingo was like it was ran by snobs with no class. Never again!!****
Swanson <mrscott203@juno.com>
Anoka, MN, USA - Monday, September 20, 2004 at 04:20:04 (PDT)
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