Reviews of this Property
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I stayed at the Flamino on Aug 14th for two day and when I came home I started breaking out with sores. I went to an Urgent Care and was asked if I stayed at a hotel recently. I told them I had stayed at the Flamingo less than a week ago and they said it appeared to be a staph infection. They did a culture test and it came back as a Severe staph infection!!! I was put on very strong antibotics and cream. The pain was horriable and now I am left with 10 scares from the sores. When I contacted the Flamingo on what happened, the first thing the desk clerk said was "Not the first time I heard of this." I was transferred to security and the employee I first talked to also said "Not again." I was given a case number and was contacted by CCMSI and spoke to Diane, where she assured me that they would compansate me for my medical bills and comp the hotel room. I sent all my medical reports, test results and bills to Diane and did not hear anything for over a week. Finally after 10 days, I was contacted by Diane from CCMSI and was told that the Flamingo was not responsible and that I must have brushed up against someone on the strip and got the staph infection. She was very rude when I asked questions on they determinded that. I have made several phone calls to the hotel and have been greated by the rudest people ever. They told me that this was not there fault at all and they wished me luck on getting them to pay for the bills. I have never talked to so rudely by a company in my life. I would not recommond this place to anyone!!!! Beware if you stay, bring your own sheets if you do!!!
B Singer <email@example.com>
Temecula, ca, USA - Saturday, September 26, 2009 at 22:50:08 (CDT)
John Steele, Flamingo Security
It's funny that another reviewer mentioned John Steele. I was the victim of a crime at O'Sheas casino (A man threatened me)and Flamingo Security is responsible for this. Flamingo security refused to assist me or even take a report. After I finally got Las Vegas Metro Police to respond, John Steele came out in plain clothes and without identifying himself, tried to dissuade me from filing the report by threatening me. As soon as the police arrived John Steele went back into the building. I didnt even know who he was until a few hours later when I wanted to take my incident higher in the Flamingo Hotel chain of command. The police took the report but guests beware, This is NOT a guest friendly operation.
Mark B <firstname.lastname@example.org>
Denver, CO, USA - Saturday, June 13, 2009 at 17:57:13 (CDT)
I am coming back into town, March 4 th thru the 6th.. I was wondering what you have to offer ! Check my play ?
steven west <email@example.com>
ca, USA - Saturday, February 14, 2009 at 01:20:37 (CST)
I don't understand why Hilton properties must constantly attack its customers with timeshare people, who hang out near the elevators and attempt to kidnap you for large portions of your vacation. I've seen this at the Flamingo and the Las Vegas Hilton. "Are you married? How long you in town? Would you like to see a free show?" My wife and I stayed here last summer and made the mistake of going on one of these "no pressure" timeshare presentations. When we declined to buy, we were treated as if we had a communicable disease. I've done these before in Orlando and Nashville, but this one took the cake for obnoxious, rude behavior... Next time I stay here, I'm going to attach a sign to my shirt that says, "not married, leaving town in 15 minutes, vehemently opposed to free shows." Maybe then they will leave me alone and let me lose all my money in peace....
Valparaiso, IN, USA - Monday, February 02, 2009 at 23:08:22 (CST)
Worst stay immaginable
Yup, agree hole heartedly with the last post below. These employees are beaten down. They come off as being friendly but as you talk to them they seem scared to really converse? Turns out as one employee stated "I thought I was being shopped" How sad, these people feel more like robots than employees. Found the same to be true at the Paris and Bally's. What a sad town this has become.
Bellingham , Wa, USA - Friday, August 29, 2008 at 14:08:43 (CDT)
Worst stay ever
I have been comming to Las Vegas and staying at the Flamingo for 18 years with my wife. We always loved it although in the late 90's it began to look rather run down and in need of refreshing. What always kept us comming back was the friendly family of employees that greeted us each and every time we stayed. Even the security department personnel were friendly and professional. This was until 2005 when we stayed last alas what happenned to the place. Friendly but pressured employees? everyone we grew to know over the years seamed stressed. The folks in the pit seamed like beaten puppies afraid to talk about the changes and taking place. Found out soon enough that without a players card you were nothing but a street tourist. After my wife and I signed up for players cards and playing the machines for a couple days we found out that our level of play, just a couple thousand dollars had done nothing to raise our level to more than just a low level average guest? After speaking to several employees we learned that the Flamingo, now owned by Harrah's had a whole different buisness philosophy, which basically boiled down to treating their high end players like gods and everyone else like shit. The employees don't agree with this but are forced through training that this is what makes money for the corporation. Well appearently they share a very small amount of this with their employees just to force them to buy into the practice, but in reality the only ones that see the benefits of profits are the upper management. I can say now that after hearing this philosophy I will no longer waste my time staying or playing at any Harrah's properties. I will be giving my money to Steve Wynn from now on.
Ron Nessen <firstname.lastname@example.org>
Hastings, NY, USA - Wednesday, July 23, 2008 at 17:46:57 (CDT)
Theives Shoppin Center?
I parked my van in a well-lit area on the sixth level of the parking garage at about 8:30 in the evening. About three hours later I was awakened by the telephone and was advised that my vehicle "had been damaged" and security was waiting for me at the scene. I dressed and met four people by my van, two of them were uniformed security officers. There I found out that the damage was not due to an accident; but, was the work of a thief who broke out the window of the driver's side sliding door. Missing from the van was a small black carry-on style bag containing some clothing and a few personal papers. The bag was left on the floor between the driver's seat and the left center passenger seat where it could barely be seen. Security officers informed me they would let me park in a secure area and take my statement. I followed them to the basement of another parking garage and left my van there. We went to an office where I prepared a statement and was videotaped in the process. Then security told me the case would be turned over to "Risk Management" for processing. They also emphasized I should not contact them for three days as it would take that long to investigate the incident. Security then escorted me back to my room apologizing for the incident profusely along the way. That was the end of mister nice guy.
When it took all day to get the window replaced in the van and as I would not be able to contact Risk Management for three days, I requested comp days at the front desk. The clerk was very snippy and said she couldn't do anything and risk management would have to make that determination. I should contact them in three days.
Later while discussing the incident with a friend who worked at another casino I was advised to contact a Casino Host. The host was also very snippy and unconcerned about my predicament and refused to comp any days, saying I had not played enough to be eligible (I hadn't been able to play at all that day while getting a replacement window) and emphasized contacting risk management.
So I left the next morning.
Three days later, I contacted Ray in Risk Management. He pretty much said the theft was my own fault and refused to compensate me in any way for my loss. I asked about camera coverage of the garage and Ray said they did have it, but they wouldn't know who the thief was any more than I would. I concluded the cameras were not monitored, tapes would not be reviewed, and that security in the parking garage was non-existent. I commented that it appeared to be a window-shopping area for thieves.
So, my advice is: If you must go to the Flamingo and you have to park in their garage be aware of the risk (I wasn't) and don't leave anything in your vehicle. If you happen to be a victim of thievery here, you will not get any help from the staff and will only find their behavior as bordering on downright rude. Risk management is apparently a shield to fend off guests who will probably have to leave before the three days have past. Then, the Flamingo does not have to be bothered with dealing with a person face to face.
Will I stay here again? NO!
Milo Johonnett <email@example.com>
Canyon Lake, TX, USA - Tuesday, April 08, 2008 at 08:49:01 (CDT)
FLAMINGO HOTEL STAFF ARE THIEFS AND NOBODY CARES !!!!
I BEEN STAYING AT FLAMINGO HOTEL FOR 5 YEAR EVERY CHRISTMAS AND NOTHING HAPPEND AND EVERY THING WAS PERFECT BUT THIS TIME OH ....
I LEFT MY ROOM AS THE ONLY PERSON STAYING AT THAT ROOM CHRISTMAS NIGHT AROUND 9 PM AFTER I WENT OUT APPARENTLY THE MAID HAD COME UP TO MAKE MY BED BUT WHEN I CAME HOME AROUND 2 AM MY MONEY 1000 $ A NECKLACE THAT I HAVE BOUGHT FOR MY GIRLFRIEND FOR CHRISMAS WAS MISSING , I CALLED THE SECURITY AND THEY CAME UP AND AFTER 3 DAYS OF INVISTIGATION , INVISTIGATOR OF FLAMINGO HOTEL IN LAS VEGAS JOHN STEEL TOLD ME THAT HE IS 100 % SURE THE MAID DIDN'T DO IT ? AND EVER SINCE THEY HAVE BEEN TELLING ME THAT ITS MY OWN FAULT , CAN U BELIEVE THEM....
DONT STAY THERE !!!
Babak Bakhshandeh <Bakhshandeh@tmail.com>
Van Nuys, CA, USA - Wednesday, January 02, 2008 at 19:48:13 (CST)
My family and I have stayed at the Flamingo 2 different years and
love it there BUT last time (July '06) check-in at airport was
terrible!!! Did not get rooms we had asked for (had booked OCT '05)
would not put our daughters in room next to us (they were put WAY
down the hall and were harrassed by 4-5 drunkenR louts running the
halls yelling when they left their room on two occasions. They didn't
tell us till we got home as they knew we would have been upset.
We ask for pool view but no !!!!! we got strip. Seemed anything I ask
for, I got opposite. Rooms were badly in need of a mighty hard scrub
plus updating but we could live with it for 10 days except the ONE
time I ask for housekeeping, they never touched the bathrooom !!!!!
And believe me, I can make beds better than that. But all in all, we
plan to go back to Flamingo again this July as we do love pools &
grounds, location and price. What we can do without is that snippy,
bored, disinterested, totally rude young gal at airport check-in !!!!!!!
Regardless, I would still recommmend the Flamingo but do not expect
air & graces nor fancy-dancy. For the money, they are great (especially
IF you get what you BOOKED !!!)
Reba Marsh <rgmvegas@Yahoo.com>
PawPaw, Mi, USA - Tuesday, January 09, 2007 at 06:18:01 (CST)
Gambler and Travel
Stayed for 4 night in July mistake #1, room had a damp smell, room was small compared to every casino I've stayed in, and we stay in alot of Hotel/casinos ( 20 to 30 casino visits per year. 60 to 90 nights annualy ) Asked for an upgrade to a better room based on Players Card play level, staff was total rude about it. They said my play level was not high enough, Told them now about my wifes play level, we got the suite! ( my wife has only used her card once to my 1000 times ) . Mistake #2 the suite was no better than the room, no coffee maker, no ice bucket, no mini bar...... Ate at the buffet mistake #3, got sick from the over cook, under cooked, spoiled food, two days of holy hell!
Maid did not clean the suite because as the front desk person informed us the maids go home by 10:00am if you did call after they tried once oh well! Its Las Vegas who gets out of bed by 9:00am so the maid on go home at 10:00am, what a bunch of BS.
Over all the Casino grounds are the only thing worth saving, the build should come down!!!!! The staff in the Hotel should be replaced!!!!! Diamond services should be renamed turup services or Attitude with a frown!!!!!!
L Tripp <firstname.lastname@example.org>
Sacromento, Ca, USA - Tuesday, August 01, 2006 at 18:30:39 (CDT)
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