Rio Suite Hotel and Casino in Las Vegas from Cruzino.com

Rio Suite Hotel Reviews

Rio Suite Hotel and Casino
120,000 square foot casino and sports book with over 2,500 slots and 100 tables. 2,554 suites (The Rio is an All-Suite hotel), fifteen restaurants, four pools, sand beach, lagoon, sand volleyball courts, full spa, shopping area.

Overall rating:
Rooms
Service
Casino
Price
Location
Would you visit this hotel again?
yes 63%  37% no

Is this hotel family friendly?
yes 58%  42% no
Based on 58 total ratings.

Reviews of this Property
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3stars  VERY EXCELLENCY
WORD CANNOT SAY THE GREAT SERVICE THIS HOTL ARE OFFERING THE WORLD TO WHICH I HEREBY URGE TRAVELLER TO COME AND THE SEE THE GOOD WORK AND SERVICE BEING DONE HERE-OFF
Hon.Prince Emmanuel Awuruh <hrhprince_emmanuel10@yahoo.co.uk>
New York, NY, USA - Monday, December 28, 2009 at 06:29:45 (CST)
1star  Beware of Surprises
I've been going to Vegas for 4 decades. I've been to many different properties a number of times. I understand the changes that have taken place with all of them. I've been to the Rio before on several occasions. This trip was the most disappointing. Creature comforts were not there. Room bar was raided by previous tenants and not replenished. Hotel staff was terrible. Response to room problems was non-existant. Hotel managers were not interested in resolving problems. Charges were assessed for every extra from HS room Internet ($9.95) to workout gym ($22.00). I will not return unless Harrah's takes charge and makes a major over haul.
Robichaud <laserdoc8@aol.com>
Huntington Beach, CA, USA - Sunday, April 20, 2008 at 21:06:13 (CDT)
1star  Not worth a free room
The check-in and check-out staff as well as the management were not accommodating at all. There was no parking, they gave us a room with one bed instead of two, the light was burnt out in the bathroom, none of the machines would read our Player's Cards and they shut the water to our tower off for hours. When we complained they only offered 2 bottles of water from the mini-bar so we could brush our teeth before going to bed. I complained to their parent company, Harrah's, who offered me one free night. I asked if I could apply that to my prior stay (as a refund) or use it for another one of their properties as I didn't care to return to the Rio. They refused.
Paula <paulam420@aol.com>
LA, CA, USA - Tuesday, January 08, 2008 at 15:35:05 (CST)
  bad
Worst service in USA
Ann Kelt <anna45fl@hotmail.com>
New Your, NY, USA - Thursday, July 06, 2006 at 22:05:28 (PDT)
  Please, choise onother hotels
Really bad expirens,bad vocation, nobody do his job. If you want report for bad manager nobody let you.
Holly <holly_star@yahoo.com>
Baton Rouge, LA, USA - Thursday, July 06, 2006 at 22:03:32 (PDT)
  the worst hotel in USA
I never come back
Kathy <ukr_princess @ukr.net>
Los angeles, ca, USA - Thursday, July 06, 2006 at 21:55:38 (PDT)
  service
The management is rude, unfriendly and unocomadating. Voddo loune manager Dennis Carvalho, macho man, rude. I try to talk to him and he kicks me and my pregnant wife out of lounge after we ate dinner. Simply because i was outside and had relaxing after dinner. He is an embarrasment to this organization. The were rude to my pregnant wife. They took me away from her and really scared here. This all took place early in evening, completely ruined our vacation.
Olga O'connor <olichka29@yahoo.com>
New orleans, LA, USA - Thursday, July 06, 2006 at 21:53:40 (PDT)
  Disappointed at the Rio
The Rio was an average hotel.Billows of smoke and tacky cocktail waitresses are the first thing that you see when you enter the Rio's lobby. The rooms were worth the money that we paid but the atmosphere at the hotel left something to be desired.

I would recommend this hotel for singles and couples on a budget.The Rio is not a great place to bring kids ( too much sex being sold, second-hand smoke and lack of things to do.) If you are looking to be in the middle of things then I would suggest staying at a hotel right on the strip.

I will not be returning to the Rio anytime soon. Actually I don't care to return to Las Vegas anytime soon either.
Sarah
Victoria, BC, Canada - Monday, June 12, 2006 at 13:34:50 (PDT)
  Rotten Rio - Car valets steal chunks of guests' cars. Casino management then gives guests the run-around.
After staying three days at the Rio, when I got my car back from the valets, the whole chunk of my dashboard with the air conditioner and radio had been ripped out. It had to have been an inside job. There was no evidence of forced entry like a broken window or hacked car locks. The valets were the only one’s with the keys for 72 hours.

I was obviously a little upset, but the staff did all they could to not allow me to speak to the hotel manager. They gave me the run around, and shoved me in the back of Sports Grill with some complimentary meal tickets. Needless to say, I was not hungry. When an hour had passed and I went to find out what the status was from the Rio’s "investigation" of the parking lot security tapes, I was led by the security supervisor to a back room where I was detained for half an hour with another Rio security member standing guard.

The security supervisor then told me there was no tape, gave me a lot of canned answers about how sorry they were, finally took the report (now 3 hours later), then told me I would have to go down to the police station to personally fill out the report. In effect, the Rio did everything they could to scoot me out the door.

I filed the report mostly for insurance reasons since I knew that the police clerk would tell me there was not much they could do, which she did.

The thing that really makes the Rio look shady is that even as a paying registered guest of the hotel, not only did they not take care of my car, not only did they give me the run around and try to suggest that I was responsible for what happened, they did everything they could to get rid of me.

Furious Guest <meta3001@hotmail.com>
California, ca, USA - Tuesday, May 30, 2006 at 00:26:54 (PDT)
  Bad experience"
Recently we booked a room for 6 days (nov.) at the Rio,only to find out when we arrived
at 12:30am our first nite, our room was given up. So after being up since 5:am
the morning before and my wife hurting her knee in the airport, we were very
tired and were very disappointed that we had no place to sleep.They fianally
got us a room at another hotel. we had to find a way to get there.
we did get to bed by 3:am. the whole check in process was the worst we ever incounterd. The whole checkin staff were the worst we ever had.
No one was careing at all.We are a retired couple,now very tired.
This was just the beginning, we thought we were on lampoons vaction.

arthur draves <apdraves@merr.com>
baraboo, wi, USA - Friday, March 31, 2006 at 16:18:19 (PST)
  My first time in Las Vegas was at the Rio and I was very impressed. I had a wonderful visit and the location did not detract any since the strip was easily accessible via Rio's shuttles. The room was superb and the quality and service from the moment i arrived until the moment I departed was second to none.
Bradford J. Crompton <Cageunmoon@msn.com>
Boca Raton, FL, USA - Monday, August 15, 2005 at 23:25:06 (PDT)
  The customer service at this hotel, particularly Total Rewards Promo desk, DOES NOT mirror the friendly atmosphere. My day was ruined by the treatment from an obviously bigotted "service" rep (Laura) 23 March 05, 7pm. I will DEFINATELY NOT be returning and would recommend you not risk having your trip ruined.
Willy O. Greffenreid <w_greff@hotmail.com>
Lake Ridge, VA, USA - Tuesday, March 29, 2005 at 05:36:24 (PST)
  STOP........... STOP.........STOP............WAIT DONT DO IT TRUST ME THIS CASINO IS NOT WORTH THE MONEY YOU ARE GOING TO BE SPENDING THEIR. CASINOS LIKE THIS ONES GIVE OTHER CASINOS A BAD NAME. I ALSO WENT TO THEIR CLUB WHICH PRETTY MUCH SUCKS AND IS GHETTO AS HELL. THE GIRLS IN THIS CLUB ARE NO WHERE EVEN CLOSE TO LOOKING ALRIGHT AND THE CLUB ITSELF IS NO WHERE CLOSE TO BEING UP-SCALE YOU WAIT ABOUT 1 HOUR TO GET IN WHEN THEIR IS NOT EVEN A BIG LINE. THIS YEAR THAT JUST PASS WAS MY FIRST TIME IN VEGAS. AND IF I EVER GO AGAIN TRUST ME I WILL NOT GO TO THE RIO TO GAMBLE OR TO THEIR SORRY CLUB. WHICH THEY CHARGE $75 FOR NEW YEARS EVE. $ STUDIO 54 IS THE PLACE TO BE $
EDUARDO <cerdo232003@yahoo.com>
las vegas, ca, USA - Wednesday, January 05, 2005 at 17:28:26 (PST)
  Being a fan of Gmmy Radio, where they feature the good music of the 30's, 40's and 50's. I recently heard of the Rio mentioned on GMMY radio networks, at www.gmmy.com on the Frank E. Dee shows. He pointed out his views on two stays at the Rio. He was right, the Rio is indeed a wonderful casino with spacious suites. The various buffets were first class and the food is out of this world.

It was our first stay, and we plan on coming back.
Dick Gruen <gruen@yahoo.com>
USA - Tuesday, November 23, 2004 at 10:28:52 (PST)
  Ilike a lot the shows but i really loved one guy that acted in the show on the sky, i dont know his name but really he is the best :D he has 2 piercings, one in the eyebrow and the other near of the mouth and i think he has 2 tatoos, he is the best thing of the show and the next time i visit las vegas i will arrive here just to see the show and that boy d:
Coral <coralilla11@hotmail.com>
Hermosillo, Sonora, Mexico - Saturday, April 17, 2004 at 14:13:21 (PDT)
  If my husband half brother read this..he's a no ass idiot.
Doris Ginsberg <skidor1@aol.com>
Aurora, Co, USA - Saturday, November 08, 2003 at 00:43:16 (PST)
  I do not think it is a great hotel for families.....but if you dont have a family, then it is PERFECT!I found the Casino to be great, the staff was excellent and the VooDoo Lounge on the top floor provided ample entertainment combined with a spectacular view of the Strip.It was non-stop fun at The Rio, and I will be back for sure!It was like one big party the whole time I was there!YOU SHOULD STAY HERE IF YOU LIKE TO PARTY!
Tristan <n/a>
Vancouver, British Columbia, Canada - Saturday, October 25, 2003 at 11:42:07 (PDT)
  A quick note about Penn and Teller. Went to see them on June 8 and found the show to be very good. My companion was not as enthralled as I was, but if you like a little magic, a little comedy and sarcasm and a little mystery, give it a shot. Also, the theatre at the Rio is very nice... a first-class operation.
Tim
Portage, IN, USA - Saturday, July 26, 2003 at 19:45:03 (PDT)
  Stayed here for a couple of nights before heading over to my customary MGM. Nice place, though I doubt I'll stay here again. Just too damn far away from everything for one thing. Also, it's a little manic for me... If you like to gamble, don't stay here. If you like to drink and dance and watch others drink and dance, and if you like a lot of loud music constantly playing in the casino and dancing girls on little pedestals, and overhead shows with more people dancing, then this is your Nirvana. Again, I'm not complaining. The Rio knows what it wants to be and it does it very well. The rooms are very nice and certainly bigger than comparable rooms anywhere on the strip. The buffet is huge and the food is solid, if not great. But the gambling wasn't to my liking and I spent most of the second day next door at the Gold Coast, which has a nice locals-type casino. But again, I'm 44 and my days of dancing and getting drunk and talking over loud music are over. If you like that kind of thing, this place is heaven.....
Tim
Portage, IN, USA - Saturday, July 26, 2003 at 19:39:54 (PDT)
  RICKS TOP 10 LIST- at the Rio
(keep the kids at home)
10. Shopping
9. Front Desk staff
8. Rooms
7. Food (buffett)
6. Rio Cafe
5. Club Rio
4. Pools
3. Carnival in the sky
2. da Beads
AND FINALLY!!!
1. Bartenders (GARY!)
Rick Gaston <rickgaston@yahoo.com>
pacifica, ca, USA - Saturday, July 26, 2003 at 16:45:09 (PDT)
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Rio Suite Hotel and Casino in Las Vegas from Cruzino.com