Reviews of this Property
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Dirty hallways rooms dated,staff at check-in not nice would not stay again.
Richmond hill, Canada - Tuesday, May 06, 2014 at 09:05:43 (UTC)
Advertised low-ball rates are just a come-on to get your interest. They never have the rates they advertise.
Valet parking is hostile.
There were grease stains on the wallpaper and burn holes in the carpet. There was also a mouldy smell.
We will never stay at the Venetian again. Very poor value and the most hateful staff imagineable. Harrah's is a much better value than Venetian.
USA - Tuesday, September 06, 2011 at 01:46:20 (UTC)
This hotel goes thru private agencies to hire illegal mexicans which i have paperwork to prove. How can a hotel like this at this time of high unemployment hire people this way. The restaurant my relative works at Trattoria Reggiano knows he has no papers and does not care.
Donna Rios <email@example.com>
henderson, nv, USA - Sunday, February 07, 2010 at 12:07:06 (CST)
Service is DEAD
Ok, So we head off to Las Vegas on a business trip. With business down, the Venetian offered a lowered price, so we booked it. I brough 70+ people for 5+ days. The rooms were well decorated, and the hotel is absolutley gorgeous. However, let me list the "service" problems. And there were many. First, at 3:30AM an employee form the hotel walked into my room. I almost killed him with a lamp. He ran out. "Sorry, sorry" he said. I called the manager who told me he had the wrong room. "It Happens" Not an apology, not a "hey come by in the morning and I will have somehting for you". The next night a young lady from our group was in bed, when at 1:30AM a bellman decided to deliver her clothes. Imagine that. He was late, She is in bed, and he walks in, puts it in the closet and walks out. OK. Not enough right? Well, I asked my assistnat to buy tickets for shows every night of the week to give to customers and sales people. I received the envelope of tickets, checked them, and was all in order. I gave them out the first night. A big customer and one of our best saleman went to see Love at the Mirage. While entering the show and handing the tickets, they were asked to step aside. the tickets were for my assistant. Her name was printed on the tickets. ALL OF THEM. They were kicked out and told that without her there, they could not come in. now what kind of concierge would buy tickets (60 for the week) with 1 persons name attached to them all? Of ocurse the salesman bought new ones, apologized to the customer and went forward. When I went to the desk and spoek to the manager, I was told the concierge is not responsible. WHAT? Are you kidding me? He offered nothing. No apology nothing.
I will not go on further, as the examples are numerous and a waste of energy at this point. Needless to say, if I book the equivalent of 350 rooms and can not get attention from the management, then you all who book 1 room have no shot. Avoid this dump. They are too big and can not manage it. I will never, ever spend $1 of my company's or my money in there again.
midland, mi, USA - Thursday, January 28, 2010 at 17:55:45 (CST)
the security beats people
I was beaten by security and they took me in the basment and put guns to my head for no reason when i was at the club there and they made me sign a paper so i couldnt sue the hotel this place is a joke i never thought something like this would happen so becarefull dont go there.
dale nikander <firstname.lastname@example.org>
denver, co, USA - Sunday, October 26, 2008 at 17:19:54 (CDT)
DO NOT USE THE VENETIAN CASINO LADIES ROOMS/YOU COULD BE ASSAULTED!!
PLEASE BE CAREFUL...
BE VERY, VERY CAREFUL IF YOU EVER VISIT THE CASINO AT THE VENETIAN -- AND ESPECIALLY IF YOU ARE OFFERED "FREE" COCKTAILS...
IF YOU HAPPEN TO BE WINNING -- YOU MAY RUN THE RISK OF BEING "OVERSERVED" AT THE VENTIAN -- AND "IF" YOU HAPPEN TO BECOME VERY ILL AS A RESULT -- YOU WILL NOT BE OFFERED MEDICAL ASSISTANCE -- (EVEN AS A GUEST OF THEIR HOTEL) -- YOU WILL BE SUBJECT TO A CITIZEN'S ARREST BY THEIR MALE/FEMALE "ARMY" OF VENETIAN SECURITY GUARDS...
RIGHT THERE IN THE LADIES ROOM STALL -- YOU WILL BE TACKLED TO THE FLOOR AND YOU WILL BE ASSAULTED. YOUR PERSONAL PROPERTY WILL BE DAMAGED AND/OR STOLEN WHILE YOU ARE KEPT IN A PLACE THEY AFFECTIONATELY CALL THEIR "HOLE."
IT HAPPENS... IT HAPPENS BECAUSE OF SOMETHING AT THE VENETIAN THEY CALL "RISK MANAGEMENT" -- ESPECIALLY AFTER THEY HEAR YOU CALLING YOUR ATTORNEY (WHILE YOU ARE SITTING ON THE FLOOR OF THE LADIES ROOM STALL) AND ASK YOUR COUNSEL TO SUMMON THE LAS VEGAS METROPLITAN POLICE DEPARTMENT -- (AND ASK THAT THOSE OFFICERS PLEASE BRING A "BREATHALYZER" -- IN ORDER TO HELP DETERMINE WHY, AS A GUEST, YOU HAVE SUDDENLY BECOME SO VIOLENTLY ILL! WAS THERE SOMETHING ELSE IN YOUR COCKTAIL?)
THIS CAN HAPPEN TO ANYONE... ELDERS AND RETIREES PLEASE BEWARE!!! IF YOU ARE ARRESTED IN THE LADIES ROOM OF THE VENETIAN, THEY WILL THAN INSIST THAT YOU BE TAKEN TO THE CLARK COUNTY DETENTION CENTER BY THE LAS VEGAS POLICE...
YOU WILL THEN BE FURTHER ASSAULTED, AND YOUR PROPERTY WILL BE FURTHER DAMAGED AND/OR STOLEN. YOU WILL BE SUBJECTED TO BOTH VERBAL AND PHYSCIAL ABUSE BY THE FINEST OF LAS VEGAS POLICE OFFICERS (BOTH MALE AND FEMALE).
YOU WILL BE KEPT IN THIS "FILTHY" FACILITY -- WHERE THE LADIES ROOM DOES NOT HAVE SOAP OR HAND TOWELS -- AND WHERE INMATES LITERALLY MOP THE FLOORS WITH BLACK WATER.
YOU WILL ALSO BE ASKED TO SIGN DOCUMENTS THAT YOU CANNOT SEE TO READ (AND THEY WILL NOT ALLOW YOU TO USE YOUR BIFOCALS TO DO SO) -- AND AFTER YOUR RELEASE YOU WILL BE DENIED ACCESS TO ALL DOCUMENTS THAT WERE PRESENTED FOR YOUR SIGNATURE -- INCLUDING THOSE RELATED TO YOUR MEDICAL CONDITION DURING YOUR DETENTION.
ALL DETAINEES FACE BEING RIDICULED AND ROBBED BY MEMBERS OF THE LAS VEGAS METROPLITAN POLICE DEPARTMENT -- AND DON'T BOTHER FILING A REPORT WITH INTERNAL AFFAIRS... THEY ARE NOT INTERESTED IN DOCUMENTING YOUR INJURIES -- OR THE DAMAGE OF THEFT OF YOUR PERSONAL PROPERTY -- AS THIS SORT OF CONDUCT IS STANDARD OPERATING PROCEDURE...
IF YOU ARE ONE OF THE 40 MILLION TOURISTS TO VISIT LAS VEGAS ANNUALLY -- REST ASSURED THAT SOME OF "THE WORKING GIRLS" -- (WHO DON'T MIND BEING CALLED "HOOKERS") -- ARE ALSO ROBBED BY OFFICERS OF THE L.V.M.P.D. -- AND ARE ALSO THREATENED TO HAVE THEIR FACES "SMASHED IN" -- JUST LIKE YOU MIGHT BE... IF YOU ARE "ALLEGED" TO HAVE COMMITTED A "MISDEMEANOR."
A WORD TO THE WISE... IF THIS SORT OF THING IS HAPPENING AT THE VENETIAN -- IT MIGHT BE HAPPENING ELSEWHERE...
BE CAREFUL... BE VERY, VERY CAREFUL IF YOU ARE APPROACHED BY A SECURITY GUARD IN A LADIES ROOM AT THE VENETIAN (ESPECIALLY IF YOU HAVE FIVE OF THEIR VOUCHERS IN YOUR PURSE! YOU MAY BE ASKED BY THE L.V.M.P.D. TO SIGN A DOCUMENT THAT SAYS THEY DO NOT EXIST!)
A WORD TO THE WISE SHOULD BE SUFFICIENT... IT'S ALL ABOUT THE $$ -- THEIR $$ -- AND THEY DON'T WANT YOU TO LEAVE WITH ANY OF IT!!! THAT INCLUDES THOSE WHO ARE CHARGED WITH THE DUTY TO PROTECT YOU FROM BEING ROBBED (AS APPARENTLY THEY DO NOT FEEL THEY ARE BEING PAID WELL ENOUGH BY THE TAXPAYERS?)
It appears that what happens in Las Vegas should NOT "stay in Las Vegas"?
Shame on ALL those who take advantage of visitors to Nevada... Someone needs to teach these young security guards and police officers some respect for their elders -- and for the rule of law which provides that you ARE "innocent" until proven guilty...
Visitors should be encouraged to drop by The Justice Center to see for themselves what is REALLY going on in Las Vegas -- and the $$ machine that Clark County appears to be operating...
Not a friend of Ms. Cindy Lou's/ Venetian Security Staff Member
USA - Saturday, March 01, 2008 at 18:01:51 (CST)
The lobby is impressive. Rooms are big, as advertised. Nice European flavor and great dining opportunities.
NY, USA - Thursday, December 20, 2007 at 21:11:12 (CST)
Security is abusive and rude to hotel guests
This place is a dump... rooms smell.. rip off !!! Stay away!!! Security for the hotel are abusive.. They steal your personal belongings from your room. This place has financial problems they are so far in debt and have many claims against them... STAY AWAY!!!
USA - Saturday, February 03, 2007 at 20:40:32 (CST)
Valet Parking Personnel are Pricks
I dropped of several guests at this hotel. This is not the first time I would do so. I have dropped guests off at The Bellagio, The Wynn, Paris, Bally's, Flamingo, The Mirage and the Imperial Palace. However, this is the first time that valet parking personnel (those pricks in white and red striped shirts and black shorts who seem to think they own the hotel) insulted me just because I passed through registration without having valeted my vehicle and just because I am a not white. Instead of helping motorists pass through without difficulty, these valet personnel hurled insults at my person and told not to come back. I felt so humiliated. I did not even do anything wrong to deserve such insults. The Venetial should teach hotel personnel how to treat people well. I guess they just hire anyone these days. I am a very patient person but well, I will never, never have guests stay at this hotel ever again.
Las Vegas, NV, USA - Saturday, August 05, 2006 at 23:10:46 (CDT)
My Venetian Nightmare
The only place I experienced the "luxury" rating was in the price tag. I sincerely regret not having read some reviews before I went. I reserved a suite for one week but, wound up checking out early because of the dismal experience. Two weeks later, the Venetian still hadn't refunded my credit card. I had to call to request a refund at which point the accounts receivable person told me that "everything I have shows you were here" and basically called me a liar. Not until I faxed him a note on my law firm letterhead and a copy of the reciept I received at checkout did he refund me for the nights I was charged for after I'd checked out. On 3 of 4 nights, I had to call housekeeping to "ask" that my suite be cleaned after returning in the evening to find that it hadn't been. I ordered a cup of clam chowder from room service and paid $12 plus tip. The soup was fresh from the can and to add insult injury the waiter claimed not to have exact change and promised to return to the room with it but, never did. We're only talking a dollar here but, we'd already tipped the guy. The nerve!!! Every staff person I encountered with the exception of the front doormen could be rated on a scale of indifferent to downright rude. The desk person who checked us out seemed genuinely sympathetic and offered an apology and nothing more for our troubles. I would NEVER stay at the Venetian again. They couldn't pay me to! This place is truly awful. I've received better service and consideration at budget hotels. Save your money and your vacation and don't stay at the Venetian. The gondoliers are novel but, like everything else at the Venetian, they'll cost you. I'd advise you to stay elsewhere and visit the Grand Canal shops where you can watch the gondolas for free.
USA - Saturday, March 25, 2006 at 21:48:00 (PST)
Awful, Awful, Awful, the Venetian Hotel is just Awful. At check in they had me at a higher rate. When I disputed showing them the paperwork I had, they reluctantly gave me my rate. At 1:00 AM the first night for some reason Housekeeping entered my room and woke me up. When I call the front desk they argued with me that I must have ordered something. At 3:30 Am that night a loud speaker sounded in my room testing the safty alarms. The place is dirty and the carpets are stained. The toilet paper holder fell off the wall. I get the feeling that at every turn the Venetian is trying to get an extra buck from you. I go to Vegas about five times a year. There are so many great hotels. Why would anyone bother with the Venetian.
Phildadelphia, PA, USA - Wednesday, October 19, 2005 at 08:35:15 (PDT)
I am NOT the type that normally responds to public sites such as this one, especially when it comes to expressing personal opinions but, after just experiencing a top notch stay at the Venetian, I feel I must express my opinion here. Recommended for anyone who enjoys a touch of class, top notch location, excellent service and wonderful amenities.
This hotel is not for "middle America", blue-collar, loud mouth know-nothings. This hotel is for people who actually have a touch of intelligence and understand that the hotel is not responsible for your person winning or losing at the slots or tables. That's why it's called gambling.
So unless you've actually stayed here and not just wandered through and left your stupid Big Glup in a public area to get it all sticky, then scream at your child running off with his or her stroller in hand (slamming into people without so much as an "I'm sorry" from you or your fat, thick, eye glass wearing wife or girlfriend, )people like you don't seem to marry anyhow, you just have kids out of wedlock like the hillbillies you are)....keep your opinions to yourselves.
Not An Average Joe <email@example.com>
New York, NY, USA - Sunday, September 18, 2005 at 09:43:02 (PDT)
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